Some users have reported that clearing the log files also improved CuteFTP performance. In other cases, another application or driver installed on Windows can conflict with CuteFTP. A few users running BitDefender have reported this problem.
Internet/Firewall Security software can sometimes prevent CuteFTP from starting. If BitDefender is set to deny CuteFTP, double click the entry and set it to Allow.Īttempt to launch CuteFTP again to see if the issue is corrected. In the upper menu, click the Network tab.Ĭlick the current Network Type, on the drop-down menu and select Trusted Local, then set Generic to Yes.Ĭlick the Rules tab, then click Advanced on the lower left side of the BitDefender window, and look for the entry for CuteFTP.ĭouble click the CutFTP entry to determine whether it is set to Deny. In BitDefender, click Advanced View -> Firewall. If you are running BitDefender, follow these steps to configure it to allow full access to CuteFTP: You must configure your anti-virus/firewall software to allow full access for the processes used by CuteFTP:įor CuteFTP Home: cuteftp.exe and ftpte.exe, which are found in C:\Program Files\GlobalSCAPE\ CuteFTP 8 Homeįor CuteFTP Prof: cuteftppro.exe and ftpte.exe, which are found in C:\Program Files\GlobalSCAPE\ CuteFTP 8 Professional
THE INFORMATION IN THIS ARTICLE APPLIES TO:ĬuteFTP does not start or hangs at the startup splash screen.
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